The Covid situation and lockdown has left most of us more isolated than normal.  People without access to the Internet or without the skills and confidence to use their Internet devices are even more vulnerable.

Therefore Manchester Libraries has worked with others to set up 2 initiatives to get people connected. 

  1. Vulnerable residents who have internet access at home but do not have the skills or confidence to use it effectively, can now access telephone support to help them get the most from their devices. Vulnerable residents can be offered a call back which will be made by one of a number of local organisations that are already experienced in delivering digital support. Those who have volunteered to be a part of the initiative so far include; some of the city’s UK Online Centres, libraries staff, Citizens Advice Manchester advisers and Manchester Adult Education Service teachers.

The calls will cover a whole range of digital support such as:

  • Turning on and connecting a device – e.g. tablet, laptop, computer
  • Accessing the internet
  • Accessing and information and advice about covid, benefits, council services,  etc
  • What to use to connect with friends and family e.g. facetime, whatsapp video, Zoom
  • How to shop online
  • How to book GP appointments online
  • Filling in forms

If you’re aware of someone who is vulnerable, has home access to the Internet, but would benefit from telephone support on how to use it, please email there details to Jack Fitzgerald from Manchester Libraries –

  1. There are lots of vulnerable residents in the city who do not have internet access, but would benefit from it. We have teamed up with the national DevicesDot Now scheme to give  devices with free data to those most in need. 20 devices have been distributed this week, with telephone support available to help residents set up and start to use these devices.

We hope to be receiving more to give away soon.